Shipping policy

 

BUYER
Name and surname :
Address:
Telephone :
Email :
SUBJECT AND SCOPE OF THE CONTRACT

This Distance Sales Agreement ("Agreement") has been drawn up in accordance with the Consumer Protection Law No. 6502 ("Law") and the Distance Contracts Regulation. The parties to this Agreement accept and declare that they know and understand their obligations and responsibilities arising from the Law and the Distance Contracts Regulation under this Agreement.

The subject of this Agreement; The Buyer can access the Seller's goods or services from the www.ksdgrips.com domain website ("Website") belonging to Doğuş Planet Elektronik Ticaret ve Bilişim Hizmetleri A.Ş. ("Doğuş Planet/Intermediary Service Provider"). It constitutes the determination of the rights and obligations of the parties in accordance with the provisions of the Law and the Distance Contracts Regulation regarding the sale and delivery of goods or services with the qualifications specified in the Contract, for which it has ordered electronically for purchase.

The conclusion of this Agreement will not prevent the execution of the provisions of the Website Membership Agreements concluded by the parties separately with Doğuş Planet, and the parties agree that Doğuş Planet is not a party in any way to the sale of the goods or services subject to this Agreement and that there is no liability whatsoever regarding the parties' fulfillment of their obligations under the Agreement. They accept and declare that they have no responsibility or commitment.

SÖZLEŞME KONUSU MAL VE HİZMETİN TEMEL NİTELİKLERİ VE FİYATI (KDV DAHİL)

ÜRÜN KODU VE ADI	ADET	SATİCİ UNVANİ	BİRİM FİYATI	BİRİM İNDİRİMİ	KUPON	PUAN	TOPLAM SATIŞ TUTARI	VADE FARKI	KDV DAHİL TOPLAM TUTAR

Declared prices and promises are valid until updated or changed. Prices announced periodically are valid until the end of the specified period.

Total product price excluding shipping:
Shipping cost:
Total Price Including Shipping:
Payment Method and Plan:
Maturity Difference Received:
Interest rate used in Maturity Difference calculation:

THE PRICE OF THE PRODUCT IN SAID IS COLLECTED FROM THE BUYER BY DOĞUŞ PLANET ON BEHALF OF THE SELLER WITHIN THE SCOPE OF THE PAYMENT PROTECTION SYSTEM. BY PAYING THE PRICE OF THE GOODS/SERVICE TO DOĞUŞ PLANET, THE BUYER WILL BE DEEMED TO HAVE PAID THE PRICE OF THE PRODUCT TO THE SELLER.

DELIVERY OF GOODS AND METHOD OF DELIVERY

The Contract comes into force when it is approved electronically by the Buyer and is completed when the goods or services purchased by the Buyer from the Seller are delivered to the Buyer. The goods will be delivered to the address specified by the Buyer in the order form and in this Agreement and to the specified authorized person(s).

DELIVERY EXPENSES AND EXECUTION

Delivery costs of the goods belong to the Buyer, unless otherwise stated. If the Seller has declared on the Website that the delivery fee will be covered by the Seller, the delivery costs will be borne by the Seller.

Delivery of goods; It is made within the promised time after the payment is made. The Seller delivers the goods or services within 30 (thirty) days from the order of the goods or services by the Buyer, without prejudice to the cases where it becomes impossible to fulfill the goods or services subject to the order.

If, for any reason, the price of the goods or services is not paid by the Buyer or the payment is canceled in the bank records, the Seller is deemed to be free from the obligation to deliver the goods or services.

The Buyer is responsible for the shipping cost in case of order cancellations made by the Buyer after the goods are shipped by the Seller but before the Buyer receives them.

In cases where it becomes impossible to fulfill the goods or services subject to the order, the Seller will notify the Buyer within 3 (three) days from the date of learning of this situation and will make all payments collected, including delivery costs, if any, within 14 (fourteen) days from the date of notification. will refund within .

BUYER'S REPRESENTATIONS AND COMMITMENTS

The Buyer declares that he/she has read and informed the preliminary information uploaded by the Seller regarding the basic characteristics of the contractual goods or services on the Website, the sales price and payment method, and the delivery and cargo cost, and has given the necessary confirmation electronically.

Buyers, as consumers, can submit their requests and complaints using the Seller contact information above and/or via My Account>My Product Questions on the Website.

By confirming this Agreement and the Preliminary Information Form electronically, the Buyer shall be informed of the address that must be given to the Buyer by the Seller before the conclusion of distance contracts, the basic features of the goods or services ordered, the price of the goods or services including taxes, payment and delivery. He also confirms that he has obtained the delivery price information accurately and completely. The Buyer is responsible for any damage, damage, broken packaging, torn packaging etc. at the time of delivery. In case of receiving the goods or services subject to the Contract, which are obviously damaged or defective, from the cargo company, the responsibility belongs entirely to him/her.

After the delivery of the goods or services, if the relevant bank or financial institution does not pay the price of the goods or services to the Seller due to the unfair or unlawful use of the Buyer's credit card by unauthorized persons, which is not due to the Buyer's fault, the Buyer will receive the goods, provided that the goods have been delivered to him. or is obliged to return the service to the Seller within 3 (three) days. In this case, delivery expenses belong to the Buyer.

SELLER'S REPRESENTATIONS AND COMMITMENTS

The Seller is responsible for delivering the goods or services subject to the contract to the Buyer in accordance with the consumer legislation, intact, complete, in accordance with the qualifications specified in the order and with warranty documents and user manuals, if any.

If the Seller cannot deliver the goods or services subject to the contract within the deadline due to force majeure or extraordinary circumstances that prevent transportation, the Seller is obliged to notify the Buyer within 3 (three) days from the date of learning of the situation.

If the goods or services subject to the contract are to be delivered to a person other than the Buyer, the Seller cannot be held responsible if the person to be delivered does not accept the delivery.

RIGHT OF WITHDRAWAL

The Buyer may exercise his right of withdrawal within 14 (fourteen) days from the date of delivery in transactions related to the sale of goods, and within 14 (fourteen) days from the date of purchase in transactions related to the sale of services, without assuming any legal or criminal liability and without giving any reason. The buyer may also exercise his right of withdrawal within the period until the delivery of the goods.

The Buyer can exercise his/her right of withdrawal by logging into ksdgrips.com and clicking on the "Return" link via My Account>Current Order>My Orders on ksdgrips.com. The buyer must fill out the return request form on the relevant page and contact the seller.

The customer must obtain the return address information and send the goods back within 10 (ten) days from the date of exercising his right of withdrawal. Along with the goods, the invoice, the goods' box, packaging, standard accessories, if any, and other products gifted with the goods must be returned completely and undamaged. The Buyer is not responsible for any changes or deteriorations that occur if the buyer uses the goods in accordance with its operation, technical specifications and usage instructions within the withdrawal period. Detailed information regarding the exercise of the right of withdrawal is available on the https://ksdgrips.com/index.php?route=account/return/add  page on ksdgrips.com.

As long as the Buyer sends the goods to be returned to the Seller with the Seller's contracted cargo company specified in the Preliminary Information Form, the return shipping cost belongs to the Seller. If the Buyer sends the goods to be returned by a cargo company other than the Seller's contracted cargo company specified in the Preliminary Information Form, the Seller is not responsible for the return shipping fee and any damage that the goods may suffer during the shipping process.

Within 14 (fourteen) days after the Buyer exercises its right of withdrawal (provided that the goods are sent back through the carrier specified by the Seller for return), all payments made by the Buyer to the Seller or Intermediary Service Provider regarding the relevant goods or services will be transferred to the Buyer. It will be refunded at once, in accordance with the payment instrument used when purchasing, and without incurring any costs or obligations to the consumer. For purchases made using credit, if the right of withdrawal is duly exercised, the product price will be refunded to the account associated with the credit.

SINCE DOĞUŞ PLANET IS NOT A PARTY TO THIS DISTANCE SALES CONTRACT, THE BUYER HAS NO RIGHT OF WITHDRAWAL AGAINST DOĞUŞ PLANET AND CANNOT REQUEST A REFUND OR PRODUCT EXCHANGE FROM DOĞUŞ PLANET.

CASES WHERE THE RIGHT OF WITHDRAWAL CANNOT BE USED

In accordance with the legislation, the Buyer cannot exercise its right of withdrawal in the following cases:

In contracts regarding goods or services whose prices change depending on fluctuations in financial markets and are not under the Seller's control (e.g. jewelry, gold and silver category products); In contracts regarding the delivery of goods prepared in line with the Buyer's wishes or clearly his personal needs, which are not suitable for return due to their nature and are in danger of rapid deterioration or are likely to expire; Goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; In contracts regarding the delivery of those whose return is not suitable in terms of health and hygiene; In contracts regarding goods that are mixed with other products after delivery and cannot be separated due to their nature; In contracts regarding books, audio or video recordings, software programs and computer consumables presented in tangible form, provided that the protective elements such as packaging, tape, seal and package have been opened by the buyer; In contracts regarding the delivery of periodicals such as newspapers and magazines, other than those provided within the scope of the subscription agreement; In contracts that must be made on a certain date or period, regarding accommodation, goods transportation, car rental, food and beverage supply and utilization of free time for entertainment or recreation purposes; In contracts regarding the performance of services related to betting and lottery; In contracts related to services whose performance started with the approval of the consumer before the right of withdrawal expires; and In contracts regarding services performed instantly in the electronic environment and intangible goods delivered instantly to the consumer (gift cards, gift vouchers, coupons that replace money, etc.).

Withdrawal in respect of goods or services excluded from the scope of the Distance Contracts Regulation (foodstuffs, beverages or other daily consumption items delivered to the Buyer's residence by the Seller's regular deliveries, and services in areas such as travel, accommodation, restaurant business, entertainment industry) The right will not be exercised.

Cancellation and return conditions for such goods and services offered for sale in the holiday category are subject to the practices and rules of each Seller.

DISPUTE RESOLUTION

Within the scope of the Law and the Distance Contracts Regulation, the responsibility for the goods or services sold belongs to the Seller. In addition, Buyers will submit their complaints about the goods and services they purchased to the Sellers directly or through Doğuş Planet. If the complaint is forwarded to Doğuş Planet, Doğuş Planet will provide all possible support to resolve the problem.

In case of disputes regarding this Distance Selling Agreement; Provincial or District Consumer Problems Arbitration Committees in the place where the Buyer purchases the product in his residence or where he resides, up to the value declared by the Ministry of Customs and Trade every year, and Consumer Courts are authorized for disputes over the said value.

PRICE OF GOODS/SERVICES

Although the cash or deferred sales price of the goods is included in the order form,

It is the price included in the information e-mail sent at the end of the order and in the invoice sent to the customer along with the product. Discounts, coupons, shipping fees and other applications made by the seller or Doğuş Planet are reflected in the sales price.

DEFAULT AND LEGAL CONSEQUENCES

If the Buyer defaults on the transactions made by credit card, the card holder will pay interest within the framework of the credit card agreement made with the bank and will be liable to the bank. In this case, the relevant bank may take legal action; may demand the expenses and attorney's fees that may arise from the Buyer, and in any case, in case of default due to the Buyer's debt, the Buyer will be responsible for the damage and loss suffered by the Seller due to the delayed performance of the Buyer's debt.

NOTIFICATIONS AND EVIDENCE AGREEMENT

All correspondence between the parties under this Agreement will be made via My Account > My Product Questions on the Website or via e-mail, except for the mandatory cases listed in the legislation. The Buyer acknowledges that, in case of disputes that may arise from this Agreement, the official books and commercial records of the Seller and Doğuş Planet, as well as the electronic information and computer records kept in its own database and servers, will constitute binding, definitive and exclusive evidence, and that this article shall constitute binding, definitive and exclusive evidence, pursuant to Article 193 of the Code of Civil Procedure. It accepts, declares and undertakes that it is an evidentiary contract within the meaning of article .

FORCE

This Agreement, consisting of 14 (fourteen) articles, was read by the parties and approved electronically by the Buyer on 11/09/2019, and entered into force.

 

 

SATICI

ALICI